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Trip Cancellation & Interruption
How to Make a Claim
Important
Notify your travel agent or carrier/tour operator on the day the cause of cancellation occurs or on the next business day at the latest and notify TIC Travel Insurance Coordinators Ltd. at the same time. Failure to do so may result in a limitation to your benefit under the policy.
- Please fully complete the Claim Notification Form online, and press "Submit Form". Once done, print and sign a copy of the form, and then mail the form, along with all applicable documents noted below, to the Claims office.
TIC Claims and Travel Assistance
#1200 - 438 University Avenue
Toronto, ON
Canada M5G 2K8
- If cancellation is due to an injury or sickness, you must have the Medical Certificate fully completed by the treating physician who treated the person whose sickness or injury has caused cancellation of trip.
- Submit an itemized copy of your invoice, providing a breakdown of the cost of your trip - airfare, hotel, taxes, service fees, etc. Please also provide proof of payment, i.e. copy of credit card statement, copy of cancelled cheque, copy of debit card slip, copy of official receipt issued by your travel agent for a cash payment.
- Attach original unused airline ticket(s) and any other original travel documents. If you received a refund from your travel agent or the travel supplier, please provide a copy of the statement or refund.
- If canceling for non-medical reasons, please provide substantiation, i.e. copy of subpoena for court/jury duty, letter from employer, death certificate.
- If you would like your agent or a third party to assist with your claim, be sure to complete and include a Privacy Release Form.
Third Party Privacy Release Form
Agent Privacy Release Form
- Additional information may be required for the claim.
To assist the processing of your claim, please provide the requested information, including a valid e-mail address. Please note that the security setting of your e-mail account needs to be properly set to avoid our e-mails being directed into your spam folders.
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