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Complaint Resolution Process
If you have a concern relating to the processing of your claim, here are the steps to guide you through the complaints resolution process.
Step 1
If you disagree with the decision on your claim, contact the claims supervisor and provide any additional information to support your position. Your request should be directed to the TIC Claims office below:
TIC Claims and Travel Assistance
2100 - 250 Yonge Street
Toronto, Ontario, Canada M5B 2L7
Phone: 1-800-869-6747 or (416)340-8809
Step 2
Should your concern not be resolved by the supervisor, your claim will be presented to the Appeals Committee with all new and additional supporting documentation received. The Appeal Committee consists of both senior insurance personnel and a medical consultant who will review the file and render a decision.
Step 3
If your concern remains unresolved following the appeal process, you may contact the Ombudsman Liaison Officer:
Ombudsman Liaison Officer
c/o Co-operators Life Insurance Company
1920 College Avenue
Regina, SK S4P 1C4
Phone: 1-866-341-1828
Fax: (306) 347-6806
E-mail: ombudsman@travelinsurance.ca |
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